Facebook share
LinkedIn share
Google plus share
Twitter plus share
Give Advice
Ask For Advice
Page 12 of 12 FirstFirst ... 9101112
Results 111 to 119 of 119

Thread: Taking negative customer feedback

  1. #111
    Platinum Member
    Join Date
    Mar 2006
    Posts
    50,447
    Originally Posted by annie24
    On the plus side, I received a nice customer compliment when I helped the customer with some data analysis. The customer contacted the sales guy, who forwarded the nice email to me and my boss, so it's good to know I'm doing something right.
    Great news!

  2. #112
    Platinum Member catfeeder's Avatar
    Join Date
    Nov 2008
    Location
    New Jersey
    Posts
    22,266
    Gender
    Female
    Originally Posted by annie24
    On the plus side, I received a nice customer compliment when I helped the customer with some data analysis. The customer contacted the sales guy, who forwarded the nice email to me and my boss, so it's good to know I'm doing something right.
    YAY!! YOU!!

    I'm certain you're doing great, Annie. Keep on!

  3. #113
    Super Moderator annie24's Avatar
    Join Date
    Oct 2004
    Age
    39
    Posts
    46,959
    The last lab that complained about me is a pain in the butt. They are pretty rude to all of us and reps from other companies too. Iím not going into that lab anymore if I can help it. One of their machines broke, and they were understandably upset and wanted someone to fix it ASAP. But if you call or email them after the repair to see how things are going, if the machine is working normally... no response. Like, take 5 seconds and say yes or no. I guess no response from them means itís fine?! Just wanted to vent.

  4. #114
    Platinum Member
    Join Date
    Mar 2006
    Posts
    50,447
    Ugh, sorry to hear that!

  5.  

  6. 08-10-2019, 06:55 PM


  7. #115
    Super Moderator annie24's Avatar
    Join Date
    Oct 2004
    Age
    39
    Posts
    46,959
    I just got back from an internal meeting and got to speak with my colleagues about all sorts of issues. I have a close colleague, he is really outstanding, and he just won an "employee of the year" award. He works very hard and is super dedicated. He told me he received a bad review recently from a customer who is a known nightmare to us. He can be nice (he was to me, but I only met him for a few hours) or to others, he is really horrible. He actually applied to a job at our company and had an interview - he's technically very smart but can be a mean and nasty person. He called into our customer care center to complain about him and his service and seemed pretty angry that they didn't fire him on the spot, lol. I guess you can be really good and still get complaints. The same lab that complained about me also can be nasty to my coworker - he says he smiles and completes the work, but once the work is completed and the paperwork is done, he tells them very nicely not to speak to him like that again. I really wish I could watch him say that - I'd love to see how he handles that.

    Speaking of which, I placed an order on grub hub tonight and it showed up 2 hours late. I called after an hour (the restaurant is less than a mile from me) and it turns out they lost the order. It finally showed up, but I told grub hub I wanted a refund. They said they would give me a 10% coupon off my next meal but that's it, no refund. Honestly, that's nuts. I just deleted my app, I'm not using them again. In 2 hours, I could have driven to a restaurant, had a sit down meal, and left and come home.

  8. #116
    Platinum Member
    Join Date
    Mar 2006
    Posts
    50,447
    "Speaking of which, I placed an order on grub hub tonight and it showed up 2 hours late. I called after an hour (the restaurant is less than a mile from me) and it turns out they lost the order. It finally showed up, but I told grub hub I wanted a refund. They said they would give me a 10% coupon off my next meal but that's it, no refund. Honestly, that's nuts. I just deleted my app, I'm not using them again. In 2 hours, I could have driven to a restaurant, had a sit down meal, and left and come home."

    This is why I don't use instacart or the other grocery delivery services (besides not trusting them to keep perishables safe) -I'm just not good with unreliability about deliveries I'm waiting at home for. I do takeout food to be delivered (although it's been awhile, it's a pain to get access to our building) but I agree the service is supposed to be reasonably timely. Sorry!

    Glad you had such a good work meeting!

  9. #117
    Super Moderator annie24's Avatar
    Join Date
    Oct 2004
    Age
    39
    Posts
    46,959
    So my good news is that I just won several big work awards this week - one of them being a positive customer feedback award!! I don't know exactly how they are chosen, but usually it is because a customer gave you extremely good feedback. Over the summer, I went to an account that was having a lot of problems, and I helped them out and then they placed a $100,000+ order with us based on my work with them, and my sales partner was extremely pleased. So he told me he nominated me for the awards too. So I guess I am doing something right, and that's good.

  10. #118
    Platinum Member
    Join Date
    Mar 2006
    Posts
    50,447
    Originally Posted by annie24
    So my good news is that I just won several big work awards this week - one of them being a positive customer feedback award!! I don't know exactly how they are chosen, but usually it is because a customer gave you extremely good feedback. Over the summer, I went to an account that was having a lot of problems, and I helped them out and then they placed a $100,000+ order with us based on my work with them, and my sales partner was extremely pleased. So he told me he nominated me for the awards too. So I guess I am doing something right, and that's good.
    Lots of things right! This made me smile wide. Well deserved!!

  11. #119
    Platinum Member catfeeder's Avatar
    Join Date
    Nov 2008
    Location
    New Jersey
    Posts
    22,266
    Gender
    Female
    Originally Posted by annie24
    So my good news is that I just won several big work awards this week - one of them being a positive customer feedback award!! I don't know exactly how they are chosen, but usually it is because a customer gave you extremely good feedback. Over the summer, I went to an account that was having a lot of problems, and I helped them out and then they placed a $100,000+ order with us based on my work with them, and my sales partner was extremely pleased. So he told me he nominated me for the awards too. So I guess I am doing something right, and that's good.
    HoorAy, Annie! I often hear successful people discuss feedback after, say, a speaking engagement. Out of a hundreds of people who've given glowing reviews, it's the one or two less than stellar comments that stick out for them and are remembered. Maybe it's a self correcting mechanism to always strive to do better, but it's probably more productive to learn that we can't please all of the people all of the time. Most of the time is fine!

    Head high, and enjOy celebrating your achievement!

Page 12 of 12 FirstFirst ... 9101112

Give Advice
Ask For Advice

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •