mintblossom Posted August 25, 2011 Share Posted August 25, 2011 Yesterday, I called my credit card company. Fia Card Services owned by Bank of America. I thought it would be a good idea to see if I could get a credit line increase. (Read too many articles about how banks are relaxing lending.) I asked the customer service representative, "will requesting an increase possibly decrease or affect my existing credit line?" He told me it would be "very rare." I thought I had nothing to lose, the worst they could do is decline it, right? Wrong. I told them that I receive unemployment benefits. As soon as I told them this, they told me they were going to lower my credit line by $5,000. I am absolutely furious at this. I have been loyal to the credit card - it was one of my favorites. I have NO debt. I have NEVER borrowed cash from them. I have NEVER been late on any payments anywhere EVER. I have an EXCELLENT credit score. I always pay in full every month. I have no loans, debts anywhere. I have a very low credit-utilization ratio. Plus I live at home so no rent/housing payment. But despite this, they lowered it. I talked to the supervisor who was completely unsympathetic and unapologetic - she said she was the top supervisor and if I wanted to go above her - well, she transferred me to a voicemail. They have horrible horrible customer service - they pretty much lied to me. Now, I am a responsible person, no late bills and sound financial history. But imagine, if I were in a tough economic spot, this would have put me right over the edge. What if I had really needed the credit? At this point, I don't think it will hurt me....except that my pride and dignity feel trampled. My belief in honesty is shaken as well. Millions of Americans are unemployed, is that something really to feel so bad about? I became unemployed through no fault of my own. Ugh. Rotten credit card company. If there had been a real flag in my financial history that signaled the need for this, I would understand. But I feel it is so undeserved and unjust, and they did not care one iota. If someone has a better credit card recommendation from a good company, please let me know. As soon as I find a better deal, I will jump ship and never look back. I want a company that will value my responsibility and loyalty. I feel there is no longer any point trying to build a loyal history with this one. Link to comment
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