Jump to content

Treating all people respectfully


alli

Recommended Posts

I have noticed a recent trend at work with people (customers) making inappropriate comments to coworkers. Do people really think that because we are employees on the clock, that gives them a ticket to say whatever they want?

 

Here is what happened today. Where I work, we are required by the FDA to verify information on customers to ensure that we have the right person. We verify their name, last 4SSN, address, birthday, & phone number. We ask the customers to recite these things to us. Well, when my coworker was doing this for a female customer, another male customer overheard. He said to us "Have you ever heard of HIPPA? Well, you just violated every one of those rules because I heard everything the lady in front of me said".

 

I told him that we have a dry erase paper where customers can write down their information, and we can erase it immediately if they choose not to say anything aloud. He said "Well you should have told her". I then told him we have a survey he can fill out if he wants his comments heard. He said "Oh that's not all I'm going to do."

 

By regulation and SOP, we are not REQUIRED to recite every HIPPA or FDA regulation. They are repeat customers, they know how the process works. We ASK, and if the person says no or seems like they dont want to say aloud, that's fine. This lady did not have a problem with this at all! My coworker only did exactly what I have done literally thousands of times, and this was the first person to EVER have a problem with it. It made me so mad when he raised his voice & leaned in to her yelling "DON'T do it again." Since when was he the God of SOPs & regulations? Since when does he have a right to raise his voice at us and tell us how to do our jobs? HE does not have that authority. Our employer set these regulations and we follow them. If he wants it changed, he should talk to them, not yell at us for doing our jobs. He had a point I suppose. I could put that dry erase in front of the desk with a sign on it. But he completely freaked out, acting disrespectful when it was absolutely unneccesary. Even the customers who overheard this incident later referred to him as "a dink". Lol. I had some choice words for him myself but managed to bite my tongue in his presence. I really wanted to tell him what he could do with himself, refuse service & allow him to escort himself to the door. Don't let the door bang you in the ass buddy.

 

Separate from this incident, we had some customer tell one of my coworkers that she was the UGLIEST person he had ever seen. Why in the world would you SAY that to a person? And others who have asked my coworkers what their bra size is. Umm... mind your own business??

 

What the heck? Are people insane? I would NEVER say ANYTHING like this to anyone unprovoked, much less strangers doing their jobs! It's like they think they can say whatever they want to us and we can't say anthing back for fear of losing our jobs. Absolutely ridiculous.

Link to comment
Share on other sites

You aren't alone. I had all sorts of weird things happen to me when I was working in retail. The idea that "the customer is always right" is sometimes taken too far.

 

I had one women ask me if we carried any larger sized clothing for her daughter (it was a store for Tweens) and I told her, no, the largest size that we carried was an 18. I suggested that she check the juniors department at a different store.

 

She got really offended and tried to bring it up with my boss, but my boss said the same thing that I did. Then, she made some comment about how I was one to talk---and that I probably wore (or could at least fit into the clothes there). I smiled at her and said, "Yes, I can. I'm a size 14 her in this store for preteens. I love the discount too." (And I really did!)

 

Her daughter was overweight, and I only got mad because she decided to make a crack at my size (really thin).

 

I've seen all kinds of crazy things. I'm glad that I've worked this kind of job though because now I have a lot more respect for people working these types of jobs and it has given me an entirely new perspective on things.

I'm sorry your having to deal with this kind of crap though. My manager disliked me and she would make negative comments to me all the time. She was constantly looking for a reason to be upset with me.

Link to comment
Share on other sites

Yeah, it's ridiculous that they try to offend you!! It's like... you're just doing your job!!

 

I don't feel like my manager is looking for a reason to be upset with us. But I do feel like there is a general disconcern for our needs and safety. I'm going to address this issue. I want to bring it to their attention & get some answers as to an appropriate response to such individuals. I can see why they don't want us to seem snobby & rude to customers since it's not good for business. But there's the other side of standing up for your employees & not letting them get treated like a doormat. We need to know what we can & cannot say or do.

 

I do agree with you. Having a customer service job increases your respect for others in similar positions & makes you think twice before snapping at some person who is only doing their job because you feel like it.

Link to comment
Share on other sites

I KNOW! Why do people think they have total license to abandon all social norms and be outright rude??? I've worked in coffee shops and loved the job itself (the people I worked with, the hours, the rushing around) but eventually quit because of the occasional rude customers. I have so many stories that make my blood boil, I can't even pick one. There was a point where I couldn't stand it anymore and would just be rude right back instead of letting myself be walked all over. My tolerance for disrespect went WAY down to the point where, if I sensed any attitude in their tone, I would give it right back to them. When I knew I was quitting soon I even started saying, "You're incredibly rude" and I'd walk away from the counter. It felt soooo good.

 

Ditto to Ivory Tower--I now have a lot more respect for people working service jobs.

Link to comment
Share on other sites

My tolerance for disrespect went WAY down to the point where, if I sensed any attitude in their tone, I would give it right back to them. When I knew I was quitting soon I even started saying, "You're incredibly rude" and I'd walk away from the counter. It felt soooo good.

 

Ditto to Ivory Tower--I now have a lot more respect for people working service jobs.

 

Totally agree with that!! I really wish I could say what needs to be said. But I still have bills, so yeah.. I wouldn't even need to be rude back. I would just tell them in a no bs way that they are being inappropriate and I have rights, one of which is to refuse service. And their attitude is only wasting their time. I'm getting paid either way!

Link to comment
Share on other sites

I work at a pizza shop doing deliveries among other things in the store. Most of the neighbourhoods are pretty good but there are a couple of really rough ones. I've met the scum of the earth in this job. I've had food thrown back at me, my car vandalised, I've been mugged and received threats of physical assault. And for what? We have run out of anchovies? I'm sorry sir, I'm sure you'll survive. Animals have a lot more guts when you are in their own habitat.

 

My manager is pretty good about it. Yeah in principle he doesn't like me being rude to customers, but he doesn't take crap from anyone. I'm allowed to refuse service at my perogative, but when you are already on someone's doorstep that probably does more harm than good. It's not worth getting beaten up for $30 worth of food and spare change, so they get away with it which bothers me more than anything. There is a kind of empowerment though in knowing that dealing with these sorts of people hasn't made me insane yet.

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...