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Working as a 9-1-1 dispatcher


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It's a 24 hour service so you should expect to work unsocial hours. If you're call taking you need to be a good communicator, especially in a crisis, and have the ability to calm people down. I remember listening to a 999 call where the caller was just screaming hysterically down the phone and in the background there was screaming and crying. You have to be able to get the info you need in order to be able to dispatch a resource. If you're not a call taker but deal primarily with dispatch you need to be able to multitask well, communicate well and have very good organisational and logical skills.

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