redrose85 Posted July 6, 2008 Share Posted July 6, 2008 I started working front desk at a hotel in late May. At first everything was great, and I felt really competent. With barely any training, I was ready to work on my own, and I could handle most things. This was my first really busy week, and I'm worried that the bosses have changed their opinions of me and feel as though I can't hack it. The acting manager has pointed out that when things get crazy, I get frazzled and forget the procedures. I forget to breathe and to focus, and sometimes click things without reading them sometimes. There are things that I wasn't taught during training, or that I hadn't gotten a chance to do yet. The manager and owner sometimes have trouble with the computer system, so sometimes what I ask them to show me doesn't end up being correct. I was confused with the billing and posting charges and payments last night and as a result, I had to do a LOT of adjustments. The acting manager called me this morning to tell me everything that had gone wrong and to call her when I'm having trouble, but apparently the manager is mad and the owner is going to be really upset when he sees all of the mess with the billing. I made sure that everything ended up balancing, but with all the adjustments, things looks REALLY bad on my part today. I didn't do it on purpose, obviously. I just didn't feel comfortable calling the acting manager because she'd had very little sleep and a really long day already. Normally, I would have called someone. Ugh, after that phone call I am near tears. I just feel so bad, and so... dumb. I don't want to be known as the screw-up around there. Has anyone ever been in this position? Of getting frazzled and making mistakes? I really like this job and I want to do well. I just feel like lately I'm screwing everything up. Link to comment
This topic is now archived and is closed to further replies.