I'm feeling really stressed *vent*

[redrose85]

I started working front desk at a hotel in late May. At first everything was great, and I felt really competent. With barely any training, I was ready to work on my own, and I could handle most things. This was my first really busy week, and I'm worried that the bosses have changed their opinions of me and feel as though I can't hack it.

 

The acting manager has pointed out that when things get crazy, I get frazzled and forget the procedures. I forget to breathe and to focus, and sometimes click things without reading them sometimes. There are things that I wasn't taught during training, or that I hadn't gotten a chance to do yet. The manager and owner sometimes have trouble with the computer system, so sometimes what I ask them to show me doesn't end up being correct.

 

I was confused with the billing and posting charges and payments last night and as a result, I had to do a LOT of adjustments. The acting manager called me this morning to tell me everything that had gone wrong and to call her when I'm having trouble, but apparently the manager is mad and the owner is going to be really upset when he sees all of the mess with the billing. I made sure that everything ended up balancing, but with all the adjustments, things looks REALLY bad on my part today. I didn't do it on purpose, obviously. I just didn't feel comfortable calling the acting manager because she'd had very little sleep and a really long day already. Normally, I would have called someone.

 

Ugh, after that phone call I am near tears. I just feel so bad, and so... dumb. I don't want to be known as the screw-up around there. Has anyone ever been in this position? Of getting frazzled and making mistakes? I really like this job and I want to do well. I just feel like lately I'm screwing everything up.

[metrogirl]

Is there a reason you didn't get much training?

 

If you have been doing well up until the busy holiday weekend, I wouldn't really sweat it. Sometimes, even the best well trained employees can and will get frazzled if they are overwhelmed.

 

I've been at my current job for 18 years, doing the same job for 8 1/2 of those years. I have one of the most laid back jobs I could ever ask for, but sometimes things will go beserk around here and that's when I get a little frazzled.

 

When that happens, you need to just stop and pause for a minute to collect your thoughts. Not everyone can work at light speed in the same manner.

[redrose85]

Because the person who has been in the business the longest wasn't scheduled to work with me, and I picked things up quickly anyways, according to them. It's all the little things that I wasn't trained on, like what to do when guests come up to you at 10:30 PM wanting to pay their bill rather than paying in the morning. (I didn't know to change the room rate to $0, so that they wouldn't be charged for that night again.) Just the little details. I guess it's live and learn. I went to the gym and sweated out most of the anxiety...feeling a little less like I'm going to jump out of my skin now. It's usually pretty quiet there, so last night was a total shock for me. Up until then, the busy days there had always been someone else there. And honestly, there should have been. I have been employed there for just over a month, and they had me essentially running the place. Apparently I am allowed to make executive decisions, like whether to believe the guy who says he was told a lower rate. That makes me nervous.

 

Thanks for listening. It really helps when someone responds. Takes a bit of the load off

[metrogirl]

Ur welcome.....

 

You know, everything that you mentioned sounds just like little stuff that you would probably only know had you received formal training. I think as long as you continue to do a good job there should be no reason for management to come down on you.

 

Really, if they wanted perfection they should have hired someone that has lots of experience in the hotel business.

 

Good for you, hitting the gym to release some of that frustration.

[redrose85]

I would hate to be the employee that blames all problems on poor training. I won't let myself be that way... but yes at least a full 40 hours of formal training with the most experienced person would really have helped to prevent these problems. It's a very new hotel, so we're all just learning together. There's just the one lady who's been in the industry for a few years, she guides the newer people. I'm actually the only new person left. One couldn't hack it, she was too nervous to be professional and the other quit for a different job. I'm a bit nervous to go in today, but again, live and learn!

 

What do you do?

[metrogirl]

I would hate to be the employee that blames all problems on poor training. I won't let myself be that way... but yes at least a full 40 hours of formal training with the most experienced person would really have helped to prevent these problems. It's a very new hotel, so we're all just learning together. There's just the one lady who's been in the industry for a few years, she guides the newer people. I'm actually the only new person left. One couldn't hack it, she was too nervous to be professional and the other quit for a different job. I'm a bit nervous to go in today, but again, live and learn!

 

What do you do?[/QUOTE]

 

Nothing exciting really......I work in the maintenance dept for the city's bus company. It's usually a 2 girl crew in the office, one to deal with all the poo and me to make sure the buses get fixed and cleaned. If the other girl is out, then I have to deal with all the BS that comes with working for a major bus company. Some days it is nice and quiet, some days one would think there was a major emergency going on. It just depends, but all in all I LOVE my job and wouldn't trade it for anything.