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Thread: Taking negative customer feedback

  1. #111
    Platinum Member
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    Originally Posted by annie24
    On the plus side, I received a nice customer compliment when I helped the customer with some data analysis. The customer contacted the sales guy, who forwarded the nice email to me and my boss, so it's good to know I'm doing something right.
    Great news!

  2. #112
    Platinum Member catfeeder's Avatar
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    Originally Posted by annie24
    On the plus side, I received a nice customer compliment when I helped the customer with some data analysis. The customer contacted the sales guy, who forwarded the nice email to me and my boss, so it's good to know I'm doing something right.
    YAY!! YOU!!

    I'm certain you're doing great, Annie. Keep on!

  3. #113
    Super Moderator annie24's Avatar
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    The last lab that complained about me is a pain in the butt. They are pretty rude to all of us and reps from other companies too. Iím not going into that lab anymore if I can help it. One of their machines broke, and they were understandably upset and wanted someone to fix it ASAP. But if you call or email them after the repair to see how things are going, if the machine is working normally... no response. Like, take 5 seconds and say yes or no. I guess no response from them means itís fine?! Just wanted to vent.

  4. #114
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    Ugh, sorry to hear that!

  5.  

  6. 08-10-2019, 06:55 PM


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