Jan Pedersen

Jan Pedersen Speaker, Trainer, Author "Mastering life by mastering communication." Author: "Intentional Communication: Speaking and Listening for Results". www.communicate4results.com

Articles
The 5 MUSTS of Intentional Listening According to Webster, to intend means to stretch out for, to aim at. An intent is a purpose, object or aim. Communicate means to exchange information, ideas or messages in any way, as by talk, gestures, writing, etc.
Communication and Customer Service This week I suffered the inevitable. Travel enough and eventually you'll experience the frustration of a delayed flight. As I sat waiting to learn exactly what time my flight from Kansas City to Denver would really leave (versus allowing myself to be s
The Seventh Principle of Intentional Communication: When All Else Fails, Tell the Truth As a speaker and trainer of communication skills, I often have participants in my workshops who are in pain somehow, struggling to right relationships or stand up for themselves or change their circumstances. Over and over, I am asked: How do I tell
The Sixth Principle of Intentional Communication: Nothing is Personal Several years ago, while we were enjoying a year in France as the guests of my husband's employer, my husband and I took a Sunday stroll through a quaint, 16th century village. While we were looking up at the magnificent gothic spires, and taking
The Fifth Principle of Intentional Communication: Listening for Results A lot has been written about listening in the past few decades. Most of it has to do with the doing of listening. Active Listening, they call it. Does this sound familiar? I don't know about you, but I can spot when somebody is active listening me
Communication is Choice: The Third Principle of Intentional Communication Webster defines to choose as to pick out by preference from what is available; to decide or prefer or think proper. To choose implies the exercise of judgement in settling upon something offered or available. Choice is defined as the right, power
All Communication is Creative: The Second Principle of Intentional Communication In my seminars, I often get questions that start with (Fill in the Blank) is really driving me crazy... It's hard for me to respond with a straight face anymore, when what I really want to say is, Hey, from your mouth to God's ear
Everything We Do Communicates: The First Principle of Intentional Communication The human species is hard-wired for communication. There is literally nothing we can do to NOT communicate. Why? Because communication is the fundamental means by which humans have evolved into the dominant species on the planet.
Seven Principles of Intentional Communication I've been playing with two metaphors for communication. The first metaphor: Communication is like stepping on a rake. When I snap at my husband, he tends to snap back at me. On those rare occasions (yeah, right), when my frustration leads me to raise m